AOL

AOL also agrees to reform its cancellation & retention practices

July 11, 2006 -- (INDIANAPOLIS, IN) – Indiana Attorney General Steve Carter today announced a settlement with America Online (AOL), one of the nation’s largest Internet service providers, requiring the company to make significant changes in honoring consumer cancellation requests and ordering refunds for consumers.    » read more »

July 11, 2007 -- Chicago – Illinois Attorney General Lisa Madigan today announced that her office, 47 other states and the District of Columbia, have reached an agreement with Virginia-based AOL, LLC (AOL), requiring the company to make significant changes in how it handles cancellation requests and to provide refunds to consumers who tried but were unable to cancel their AOL service.    » read more »

July 11, 2007 -- (Boise) – America Online will pay refunds to consumers who previously complained about unauthorized service charges following attempts to cancel the service, Idaho Attorney General Lawrence Wasden said today. Wasden said a legal settlement with America Online, LLC (AOL), one of the nation’s largest Internet service providers, also requires AOL to change how it processes cancellation requests.    » read more »

July 11, 2007 -- Connecticut Attorney General Richard Blumenthal and Department of Consumer Protection (DCP) Commissioner Jerry Farrell, Jr. today announced that America Online has agreed to terminate policies allegedly intended to frustrate and discourage service cancellations.

AOL reached the agreement with Connecticut, 47 other states and the District of Columbia. Connecticut will receive $45,000 under the settlement, part of $3 million that the company will pay the states and the District of Columbia.    » read more »

July 11, 2007 -- SACRAMENTO – California Attorney General Edmund G. Brown Jr. today announced a $3 million settlement with America Online (AOL), one of the nation’s largest Internet service providers. The prelitigation settlement, entered into by California, the District of Columbia and 47 other states, resolves complaints that AOL failed to disclose terms and conditions of paid service and made it extremely difficult for consumers to cancel their AOL pay services.    » read more »

Company will refund consumers and modify its cancellation and retention practices

Jul 11, 2007 -- LITTLE ROCK- Arkansas Attorney General Dustin McDaniel today announced an agreement with AOL requiring the company to make significant changes in honoring consumer cancellation requests and further ordering refunds for consumers. Arkansas served as a member of the Executive Committee that negotiated the agreement with AOL.    » read more »

Company will refund consumers and modify its cancellation and retention practices

July 11, 2007 -- (MONTGOMERY)— Alabama Attorney General Troy King today announced a settlement with AOL, one of the nation's largest Internet service providers, requiring the company to make significant changes in honoring consumer cancellation requests and further ordering refunds for consumers.    » read more »