AOL

Maine to get $45,000

July 11, 2007 -- Maine Attorney General Steve Rowe today announced a settlement with AOL, one of the nation’s largest Internet service providers, requiring the company to make significant changes in honoring consumer cancellation requests and further ordering refunds for consumers.    » read more »

Company will also modify its cancellation and retention practices

July 11, 2007 -- MADISON - Wisconsin consumers who tried to lawfully cancel their AOL Internet service provider accounts, yet continued to receive monthly bills that they could not get AOL to properly resolve because of the company’s customer retention tactics, will receive refunds under the terms of a multi-state consumer settlement joined by Wisconsin Attorney General J.B. Van Hollen.    » read more »

July 11, 2007 - Vermont Attorney General William Sorrell announced today announced a settlement with AOL, one of the nation’s largest Internet service providers, requiring the company to change significantly the way it handles account cancellation requests and to make refunds to consumers.    » read more »

July 11, 2007 -- “You’ve got mail!” could mean money for some Utah AOL customers eligible for a refund. Utah Attorney General Mark Shurtleff announced a settlement today with AOL, one of the nation’s largest Internet service providers, that will require refunds and make it easier for customers to cancel services.

“Once AOL had you as a customer---the company made it nearly impossible to switch to another Internet provider. This settlement makes it easier for customers to choose what they want and don’t want,” says Shurtleff.    » read more »

Multi-state investigation results in improved business practices

July 11, 2007 -- AUSTIN – Texas Attorney General Greg Abbott today reached a multi-state agreement requiring AOL, one of the nation’s largest Internet service providers, to issue customer refunds and reform its handling of consumer cancellation requests.    » read more »

7/11/2007 -- PIERRE, S.D. - South Dakota Attorney General Larry Long today announced a settlement with AOL, one of the nation’s largest Internet service providers, requiring the company to make significant changes in honoring consumer cancellation requests and further ordering refunds for consumers.    » read more »

Company will refund consumers and modify its cancellation and retention practices

July 11, 2007 -- Oregon Attorney General Hardy Myers today filed a $3 million settlement with AOL, one of the nation's largest Internet service providers, requiring the company to make significant changes in honoring consumer cancellation requests and to make refunds to consumers. Named in an Assurance of Voluntary Compliance (AVC) filed in Marion County Circuit Court is AOL, LLC (formerly America Online, Inc.) headquartered in Dulles, Virginia. The agreement admits no law violation.    » read more »

07/11/2007 -- Oklahoma Attorney General Drew Edmondson and the attorneys general for 47 other states and the District of Columbia today announced a settlement with AOL, resolving allegations that the company made it nearly impossible for consumers to cancel paid subscriptions to AOL Internet services.    » read more »

Internet service provider agrees to better disclosure, refunds for consumers

July 11, 2007 -- Raleigh: North Carolina Attorney General Roy Cooper today announced a $3 million settlement with AOL, one of the nation’s largest Internet service providers, over the company’s cancellation, refund and billing practices.    » read more »

Company Will Provide On-Line Cancellation of Service, Revise Billing Practices

July 11, 2007 -- TRENTON – New Jersey Attorney General Anne Milgram announced today that New Jersey has entered into a multi-state settlement agreement with AOL, one of the nation’s largest Internet service providers, requiring the company to significantly change the way it handles customer cancellation requests.    » read more »

July 11, 2007 -- Jefferson City, Mo. — One of the nation’s largest Internet service providers will offer refunds to more than 150 Missouri consumers and reimburse the state $45,000 in a settlement announced today by Missouri Attorney General Jay Nixon. America On Line (AOL) will also make significant changes in its policies regarding consumer cancellation and retention as part of the multi-state settlement that included 47 states and the District of Columbia.    » read more »

July 11, 2007 -- LANSING - Michigan Attorney General Mike Cox today announced a settlement with AOL, one of the nation's largest Internet service providers, requiring the company to provide consumers refunds and make significant changes in honoring consumer cancellation requests.    » read more »

July 11, 2007 -- BOSTON – Today, Massachusetts Attorney General Martha Coakley, along with the attorneys general of 47 other states, reached a settlement with America Online (AOL), one of the nation's largest Internet service providers. The agreement requires the company to make significant changes in honoring cancellation requests and refund consumers for unauthorized charges for service. Massachusetts will receive $165,000, which will be deposited into the Local Consumer Aid Fund, which finances consumer mediation and education across the state.    » read more »

July 11, 2007 -- Kentucky Attorney General Greg Stumbo today announced a settlement with AOL, one of the nation’s largest Internet service providers, requiring the company to make significant changes in honoring consumer cancellation requests and further ordering refunds for consumers.    » read more »

Company will refund consumers and modify its cancellation and retention practices

July 11, 2007 -- Kansas Attorney General Paul Morrison today announced a settlement with AOL, one of the nation’s largest Internet service providers, requiring the company to make significant changes in honoring consumer cancellation requests and further ordering refunds for consumers. Kansas will also receive $45,000 in fees from AOL.    » read more »